Privacy Policy

Entry into force: 25th May, 2018

This Privacy Statement, valid for Hostel Conii Portugal Lda, describes how we collect and use the information, which may include personal data that you provide in our acccomodation. 

 

Collection of informatiom

 

The types of personal information we colect include:

Your first and last name, e-mail adress, telephone number and adress;

Credit card details (card type, crtedit card number, cardholder name, expiration date and security code);

Information about the guest’s stay, including arrival and departure dates, especial requests made, coments on service preferences (including room preferences, amenities or any other services used);

The information you provide about your marketing preferences or through participating in questionnaires, contests or promotional offers;

 

You can always choose which personal data (if  you have more than one) you would like to provide. By choosing not to provide certain data, you may have an impact on your transaction wityh us.

 

Data we collect automatically

 

When using our website, we also collect data, some of wich may be personal. For example, data like language setting, IP adress, locationb, device operating system, registration information, usage time, requested URL, status report, user agent (browser version) operating system, result (visitor or person booking), browsing history, user reservation ID, and types of data viewed. 

 

Purpose of processing

 

We use your personal data for the following purposes:

A: Reservations: We use your personal data to complete and manage your on-line reservation.

B: Customer service: We use your personal data to provide customer support..

C: Guest comments: We may use your contact detail to invite you by e-mail to writte a coment after you stay. In doing só, you can help other guests to choose the most suitable accomodation. If you submit a coment it can be posted on our website/social media.

D: Marketing activities: We also use your data for marketing-related activities, as permitted by law. When we use your personal data for direct marketing, such as cpmmercial newsletters and marketing communications about new products and services or other offers that we think  may be of insterest to you.

E. Other communications: There may be other occasions when we contact you by e-mail,by post, by phone or by text messages, depending on the contact details you share with us. There may be several reasons for doing só, namely:

 

a: We may need to respond to and handle requests you have made.

b: When using our services, we can send you a questionnaire or invite you to comment on your experience o our social networks or booking platforms. We believe that this additional service is useful for you and for us, as we can improve our accomodation based on your comments.

 

F: statistics, improvements and research: we use personal data to carry out investigation and analyzes. We may involve third parties to perform them on your behalf. We may share or disclose the results of such studies, including to third parties, in an anonymous and aggregate manner. We use your personal data for analytical purposes, to improve our services, to improve the user experience and to improve the functionality and quality of our on-line travel services.

 

G: Security, frayd detenction and prevention: We use information, which may include personal data, to prevent fraud and other illegal or unlawful activities. We also use this information to investigate and detect frauyd. We may use personal data for risk assessment and security purposes, including uses authentification. For these purposes, personal data may be shares with third parties, such as law enforcement authorities, as permitted by applicable law and outside consultants.

 

H: Legal scopel: In certain cases, we need to use the information provided, which may include personal data, to handle and resolve legal disputes or complaints, for legal investigations, or to execute agreements bor to respond to legal requests from competent authorities, to the extent required by law. 

If we use automated means to process personal data that has legal effects or that significantly affects you, we will implement appropriate measures to safeguard your rights and freedoms, including the right to obtain human intervention.


 

Legal Basis

 

Taking into consideration points A and B, we depend on the fulfillment of a contract: The use of your data may be necessary to execute the contract you have with us. For example, if you use our services to make an online reservation, we will use your data to fulfill our obligation to complete and manage that reservation in accordance with the the contract we have with you. 

Taking into consideration the C-H points, we depend on your legitimate interests: We may use your information for our legitimate interests, such as offering you the most suitable content on our website, social networks, e-mail and newsletter, in order to improve and promote our products and services, and the content of our website. This is also done due to administrative reasons, legal purposes and fraud detection. When using personal data to serve our legitimate interests, we will always balance your rights and interests in protecting your information against our rights and interests.

In relation to purpose H, we also depend, where applicable, on our obligation to comply with the law in force.

 When ncessasry , under applicable law, we will obtain your consent before proccessing your personal data for the purposes of direct marketing.

If necessary, in accordance with applicable law, we will ask for your consent. You can withdraw your consent at any time by contacting us through any of the contacts listed at the end of this Privacy Statement. 

 

Acess to users’ personal data

 

Conii Hostel & Suites does not disclose to third parties any personal data of its costumers and Users, without their consent, except when necessary for employees, suppliers or business parrtners to provide a product or service or perform a function in Conii Hoste & Suites, or when required or permitted by law. 

Conii Hostel & Suites will take reasonable precautions to ensure that its employees or collaborators with access to personal data receive training appropriate to its correct precessing, respecting this policy data protection obligations. 

Conii Hostel & Suites will safeguard compliance with the Personal Data Protection Law.

Information retention

 

We will retain your information, which may include personal data, as long as we deem it necessary to provide you with services, comply with applicable laws, resolve disputes with any parties and, as necessary, allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have any questions about a specific retention period for certain types of personal data that we process about you, please contact us using the contacts mentioned below. 

 

Your choices and rights 

 

We want you to have control over how we use your personal data. You can do it in the following ways:

You can request a copy of the personal data we have about you;

You can inform us of any changes in your personal data, or you can ask us to correct any personal data we have about you;

In some situations, you may ask us to delete, block or restrict the processing of personal data that we have about you, or to challenge certain ways in which we use your personal data;

In some situations, you may also ask us to send the personal data you have provided to third parties.

Where we use your personal data with your consent, you have the right to revoke your permission at any time, subject oto the law in force. In addition, wherever we process your personal data based on legitimate or public interests, you have the right to challenge the use of your personal data at any time, subject to the law in force.

We count on you to ensure your personal data is complete, accurate and up to date. Please notify us immediatly of any chances or incorrect information in your personal data by contacting info@coniihostel.com. We wioll handle your request in accordance with the laws in force.

 

Questions or complaints

 

If you have any questions or concerns how we process your personal data, or want to exercise any of the rights you have under this notification, please contact us at info@coniihostel.com. You can also contact your local data protection authority about any questions or complaints. 


 

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